Apology Letter for Customer: Customer Service nowadays is one of the most important factors in growing the business and reach new heights. This is a true fact that if a company is able to provide good customer service to its customer then they can have long-lasting relationships with them. Everyone loves to buy products or service with the company who have better customer support system.
As a company owner, you can understand that how important it is to have satisfied customer to have exponential growth of the business. But sometimes, due to mistake unintentionally there is a possibility that the customer is not satisfied with your service product.This may happen due to poor assistance, any latest system update, relocation of office etc. All these factors can adversely affect your business and your relation with customer and they might give negative feedback towards your company or service offered by you. So it becomes necessary for you then to apologize formally to the customer for the mistake being done.
To apologize you can send an apology letter to the customer. Here for your convenience, sample letter of apology to the customer is being provided, that you can easily download and edit as per your requirement.
Scroll down to find out the apology letter.
Also Check: Apology Letter for Mistake
Sample Apology Letter for Customer
Dear (Name of the Customer)
Please accept our sincere apologies on the behalf of (company name). We are very sorry for the inconvenience caused to you with respect to (issue).
At (company name), we are proud to tell you that we work for 100% customer satisfaction. Unfortunately, we were unable to serve you at best and meet your and our own expectations. After reviewing your situation we found out that the inconvenience caused to you was due to ( write the cause of the problem).
Now, we have taken the certain steps to ensure that this will never happen again by (write remedial steps such as organizing training sessions, internal check team etc ).
(Mention if any additional action is required)
For the inconvenience caused to you by us, we are going to provide you ( some exciting offer that you can offer).
We highly value our relationship with you and are deeply committed to providing you with the best services possible because customers always deserve best. If you have any further query or comments regarding the issue please let us know via email or phone (mention email or phone number).
Please do accept our apology
Yours in Service,
(Representative of Company)
Check Out: Apology Letter to Boss for Making a Mistake
Important Points writing Apology Letter
- While apologizing say sorry and express sincere regret towards the mistake
- Be specific and mentioned what happened
- Specify the measures and steps that will be taken by the company to ensure this won’t happen again
- Give customers your extra information such as email, phone number.
- Be Vague
- Blame someone else for the mistake and make excuses
So this was the apology letter to a customer that you can use and edit to draft one for yourself. Keep this thing in mind while writing the apology letter to maintain the polite language. If this sample helps you then do share it with your friends and family and also let us know about your experience through comment.
Also, Check out few other apology letters for different situations
All the Best 🙂